Snus Da Nang

Returns & Refund Policy

Returns & Refund Policy — Snus Đà Nẵng

1. Your Rights

At Snus Đà Nẵng, we respect your consumer rights. You have the right to inspect products before paying (COD orders) and to request a return or exchange under the conditions outlined below.

2. Return & Exchange Eligibility

Products qualify for return or exchange when:

  • Wrong item delivered: Incorrect brand, flavor, strength, or quantity versus your confirmed order.
  • Defective product: Severely dented can, broken seal, or dry/damaged pouches upon first opening.
  • Expired product: The best-before date has passed at the time of delivery.
  • Missing items: Fewer units delivered than ordered and paid for.

3. Return Window

  • At delivery (COD): Inspect your order while the courier is present. If there's an issue, reject the parcel and notify us immediately — no cost to you.
  • After delivery: Within 24 hours of receiving your order. Send photos/videos + your order ID via Zalo OA.

4. Return Process

  1. Contact Snus Đà Nẵng via Zalo OA — provide your order ID, describe the issue, and attach photos/videos.
  2. We confirm your request within 2 business hours (8am–5pm ICT, Mon–Sat).
  3. Once confirmed, choose: replacement (free shipping) or refund (bank transfer within 24h).
  4. For COD orders already paid: refund is issued via bank transfer within 24 business hours.

5. Refund Method

  • Bank transfer: Funds are transferred to the account you provide within 24 business hours after your return is confirmed.
  • Unpaid COD: A replacement order is dispatched with free shipping — you only pay upon receiving the correct products.

6. Non-Returnable Cases

  • Disliking a flavor after trying it — taste is subjective, not a product fault.
  • Opened cans where more than 50% of pouches have been used (barring manufacturing defects).
  • Damage caused by improper storage after delivery.
  • Return requests submitted more than 24 hours after delivery.
  • Products purchased from other sources.

7. Return Shipping Costs

Snus Đà Nẵng covers 100% of shipping costs for all returns and exchanges caused by our error. You never pay extra fees.

Last updated: 06/2026. This policy may be adjusted — please check this page for the latest information.

Returns & Refund Policy | Snus Da Nang