Privacy Policy — Snus Đà Nẵng

1. Our Commitment

Snus Đà Nẵng is committed to protecting your privacy and personal data. We understand the trust you place in us by sharing your information, and we take this responsibility seriously. This policy explains how we collect, use, and safeguard your data.

2. Information We Collect

2.1. Information You Provide

Order information: Full name, phone number, delivery address.
Contact information: Zalo messages and emails when you reach out for support or inquiries.
Account information: Email and encrypted password if you create an account on our website.

2.2. Automatically Collected Information

Access data: IP address, browser type, device, access time — used for analytics and experience improvement.
Cookies: Used to save your cart, login session, and language preference (vi/en). We do not use cookies for advertising tracking.

3. How We Use Your Information

We only use your information for the following purposes:

Order fulfillment: Confirming, packing, delivering, and contacting you as needed.
Customer support: Assisting you via Zalo, answering questions, processing returns and warranty claims.
Service improvement: Analyzing (anonymized) purchasing trends to optimize our product range and website experience.
Notifications: Order status updates, policy changes — no marketing spam unless you opt in.

4. Data Protection

Encryption: Our website uses SSL/TLS (HTTPS) for all communication. Account passwords are one-way hashed.
Access control: Only authorized personnel can access customer data, and only when required for their role (order processing, customer support).
Shipping partners: We only share the minimum necessary information for delivery: name, phone number, address.

5. Sharing With Third Parties

Snus Đà Nẵng does not sell, rent, or trade your personal information with any third parties, except:

Shipping partners: To deliver your order (name + phone + address only).
Legal requirements: When lawfully requested by Vietnamese authorities.

6. Data Retention

Order data is retained for a minimum of 2 years for warranty and verification purposes.
Account data is retained until you request deletion.
Anonymized analytics data may be retained indefinitely.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (excluding order records required for legal compliance).
Opt out of marketing communications at any time.

To exercise these rights, contact Snus Đà Nẵng via Zalo OA. We respond within 48 business hours.

8. Cookies

The Snus Đà Nẵng website uses cookies for:

Shopping cart: Remembering items you've added.
Language: Remembering your vi/en preference.
Login session: Maintaining authentication state (if you have an account).

You can disable cookies in your browser, though some features (cart, language preference) may not function as expected.

9. Payment Security

Snus Đà Nẵng does not store your credit card or bank account details. COD payments require no financial data. For bank transfers, the transaction occurs directly between you and your bank — we only receive a payment confirmation.

10. Policy Changes

This privacy policy may be updated. For significant changes, we will post a notice on our website or through Zalo OA. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact

For any questions about this privacy policy or requests regarding your personal data, contact us via Snus Đà Nẵng Zalo OA.

Last updated: 06/2026.